High Lockout
Yellow LED On, Red LED On on Vokera Option

Your boiler has stopped working because the water pressure inside the system is too low to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Zero pressure (Requires 're-pressurising')

What causes this fault?

This fault occurs when the water pressure inside your heating system drops below a safe operating limit, causing the boiler to shut down to prevent internal overheating. Common reasons include a slow leak from a radiator valve or pipework, or a failure in the expansion vessel which allows the system pressure to escape through the safety discharge pipe.

This issue is frequently seen in autumn when the heating is turned back on for the first time, as the change in temperature can highlight small leaks or pressure losses developed over the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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