High Lockout
b24 on Vokera Pinnacle

Your boiler has detected that the water temperatures are the wrong way around, usually because the water is not flowing through the pipes correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Temperature differential inverted

What causes this fault?

This fault occurs when the boiler's sensors detect that the return pipe is hotter than the flow pipe, which is the opposite of how it should function. The most common reasons are a pump failure that prevents water from circulating or a blockage in the heat exchanger that forces the heat to back up. It can also be caused by temperature sensors that have become faulty and are sending incorrect readings to the control board.

This issue often appears when the heating is first turned on after summer, as circulation pumps can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful