High
b28 on Vokera Pinnacle

Your boiler has stopped working because the internal fan, which safely clears waste gases, is not spinning or communicating with the main control board.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No signal from fan

Shared across the Pinnacle range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board sends a command for the fan to start, but detects that the fan isn't spinning at the required speed. The most common reason is the fan motor itself failing after years of use, though it can also be caused by loose electrical connections or a fault on the main circuit board. Because the fan is responsible for safely removing exhaust gases, the boiler will refuse to ignite as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 50 fault codes on the Pinnacle

Seeing a different code? Every code this model can display, in one place.

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