High Lockout
E25 on Vokera Pinnacle

Your boiler is overheating because water isn't moving through the system quickly enough to carry the heat away.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Excessive temperature rise

What causes this fault?

This fault occurs when the boiler's internal temperature rises too rapidly, triggering a safety shutdown to prevent damage. The most common reason is a blockage or restriction in the system pipes, or a faulty pump that is failing to circulate hot water away from the burner quickly enough.

This issue often surfaces during the first cold spell of autumn when heating systems are turned on after being dormant all summer, which can cause internal pump parts to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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