High
E02 on Vokera Pinnacle

Your boiler is trying to start, but it cannot detect a flame, so it has safely shut itself down to prevent gas from building up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No flame detected

From this model's manual
Verified against the Vokera Pinnacle installation & service manual, page 26.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control system tries to start the burner but cannot detect a flame after several attempts. The most common reason is a lack of gas reaching the burner or a failure in the ignition system that prevents the spark from creating a steady fire. It can also be caused by worn-out sensors that fail to tell the boiler that a flame is actually present.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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