High Lockout
b25 on Vokera Pinnacle

Your boiler has detected that the water is heating up too quickly, which usually means it can't circulate water through the system properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Excessive temperature rise

What causes this fault?

This fault occurs when the heat inside the boiler builds up much faster than the water can carry it away. The most common reason is a blockage or a failing pump preventing the water from flowing through the pipes and radiators effectively. It can also be caused by a build-up of sludge or debris inside the main heat exchanger, which restricts the water path.

This fault is frequently seen at the start of autumn when heating systems are turned back on after being idle all summer, which can cause internal pump parts to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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