High Lockout
E30 on Vokera Pinnacle

Your boiler has sensed that the water is heating up too quickly or unevenly, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Temperature differential exceeded

What causes this fault?

This fault occurs when the internal sensors detect that water isn't flowing away from the heat exchanger quickly enough, causing a rapid heat buildup. The most common reason is a failing circulation pump or a blockage in the system caused by a buildup of sludge and debris. It can also be triggered by air trapped within the boiler or a sensor that has become faulty and is giving incorrect readings.

This fault is more common in autumn when heating systems are turned back on after a long summer break, as pumps can seize and debris often settles while the system is inactive.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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