High Lockout
E17 on Vokera Pinnacle

Your boiler’s main control centre has suffered an internal electronic failure and requires professional repair.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Internal fault (PCB)

What causes this fault?

This fault occurs when the boiler's main control board suffers an internal hardware failure, meaning it can no longer safely manage the heating process. It is typically caused by natural wear and tear of electrical components or a sudden power surge that damages the delicate circuitry. Because the 'brain' of the boiler is compromised, the system shuts down as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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