High
E00 on Vokera Pinnacle

Your boiler thinks it sees a flame even though it isn't currently firing, which is a safety conflict that prevents it from starting up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

False flame

From this model's manual
Verified against the Vokera Pinnacle installation & service manual, page 26.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs because the internal sensors detect a flame after the boiler has finished its heating cycle or before it has even started. The most common cause is a faulty ionisation electrode that is sending an incorrect signal to the control board, or a gas valve that is failing to close fully and allowing a tiny amount of fuel to stay lit.

This fault can sometimes be more frequent during periods of high humidity or heavy rain, as moisture ingress into the casing can interfere with the sensitive electrical signals of the flame sensors.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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