High
E16 on Vokera Pinnacle

Your boiler's main control board has encountered a software or electrical error and is unable to operate the system safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Internal fault (PCB)

Shared across the Pinnacle range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer experiences a breakdown in communication or a hardware failure on its circuitry. The most common reason is electrical degradation of the components on the board over time, or a sudden power surge that has damaged the delicate microprocessors required to control the boiler safely.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

All 50 fault codes on the Pinnacle

Seeing a different code? Every code this model can display, in one place.

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