High Lockout
E32 on Vokera Pinnacle

Your boiler has detected a technical fault with the sensor that monitors water temperature returning to the unit, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Short circuit on return sensor

What causes this fault?

This fault occurs when the internal control board receives an electrical signal from the return sensor that is outside its normal operating range. The most common reason is that the sensor's internal wiring has failed or a physical break in the connection has occurred, preventing the boiler from accurately monitoring the temperature of the water coming back from your radiators.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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