High Lockout
E18 on Vokera Pinnacle

Your boiler has sensed that the water inside is Getting too hot and has shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow sensor temperature exceeded

What causes this fault?

This fault occurs when the water leaving the boiler reaches an unsafe temperature because it isn't moving through the system fast enough. The most common reasons are a failing pump that can't push the water round, or a build-up of debris and sludge that has partially blocked the internal pipework.

This issue often comes to light in autumn when the heating is first turned on after summer, as the internal pump can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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