Vokera Synergy Combi Fault codes & diagnostics

52 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2024-present

The Synergy range comes in 3 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

View the Vokera Synergy Combi manual Opens the manufacturer's manual on an external site. We're preparing a hosted copy. Open

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Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 48 High 1 Medium 1 Low

All 52 documented codes

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COM

Your boiler's internal computer has lost touch with its control system, meaning it can no longer send signals to heat your home or water.

High Engineer only £180-450 Shared across the Synergy range

Parts commonly replaced

  • Main PCB
  • Display Interface PCB
  • Wiring Loom

Related codes

E010

Your boiler has failed to light or maintain a flame, causing the system to shut down for safety.

High DIY-safe £100-350 Shared across the Synergy range

What to check first

  1. Check if your home has other working gas appliances (like a hob) to ensure gas is reaching the property
  2. Check that your gas prepayment meter has credit
  3. Press and hold the 'R' or reset button for a few seconds to restart the ignition process

Parts commonly replaced

  • Ignition electrode
  • Flame sensing lead
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E011

Your boiler has detected a flame in the burner when there shouldn't be one, causing it to stop for safety.

High Engineer only £120-300 Shared across the Synergy range

Parts commonly replaced

  • Flame sensing electrode
  • Gas valve
  • Main circuit board (PCB)

Related codes

E012

Your boiler has tried to stay lit multiple times but the flame keeps going out, so it has shut down for safety.

High Engineer only £120-350 Shared across the Synergy range

Parts commonly replaced

  • Ionisation electrode
  • Gas valve
  • Flue seals
  • Condensate trap

Related codes

E013

The boiler's internal computer has detected a technical hardware failure during its startup checks and has shut down for safety.

High Engineer only £280-550 Shared across the Synergy range

Parts commonly replaced

  • Main Control PCB
  • Display Interface Board

Related codes

E014

Your boiler is struggling to confirm that a flame has been successfully lit, which prevents it from running for safety reasons.

High Engineer only £120-280 Shared across the Synergy range

Parts commonly replaced

  • Ionisation probe
  • Ignition electrode
  • Printed Circuit Board (PCB)

Related codes

E015

Your boiler has failed a safety check related to how it detects the flame, meaning it cannot start up for your heating or hot water.

High Engineer only £140-£350 Shared across the Synergy range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition Electrode
  • Flame Sensing Electrode

Related codes

E020

Your boiler has switched itself off because it has detected it is getting too hot and needs to cool down for safety.

High DIY-safe £100-220 Shared across the Synergy range

What to check first

  1. Ensure all radiator valves (TRVs) are turned to the highest setting
  2. Check that the system water pressure is between 1.0 and 1.5 bar on the gauge
  3. Allow the boiler to cool down and then press the 'Reset' button

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Thermistor (NTC Sensor)

Related codes

E021

The boiler's internal computer has lost control over the flow of gas, causing the system to shut down for safety purposes.

High Engineer only £180-350 Shared across the Synergy range

Parts commonly replaced

  • Gas Valve
  • Main PCB

Related codes

E030

Your boiler has stopped working because the internal fan, which safely exhausts fumes, is not spinning at the correct speed.

High Engineer only £180-350 Shared across the Synergy range

Parts commonly replaced

  • Fan assembly
  • Main PCB
  • Venturi tube

Related codes

Showing 11–20 of 52
E031

Your boiler has stopped working because the fan that removes waste gases cannot spin properly, causing the system to shut down for safety.

High Engineer only £250-£450 Shared across the Synergy range

Parts commonly replaced

  • Fan Assembly
  • Venturi Tube
  • Wiring Harness

Related codes

E032

Your boiler has detected that the fan, which safely removes waste gases from the system, has stopped spinning or is blocked.

High Engineer only £250-450 Shared across the Synergy range

Parts commonly replaced

  • Fan Assembly
  • Venturi Tube
  • Main PCB

Related codes

E033

Your boiler has stopped working because the fan that helps push exhaust gases out of your home has broken or is spinning at the wrong speed.

High Engineer only £280-450 Shared across the Synergy range

Parts commonly replaced

  • Fan assembly
  • Main circuit board (PCB)
  • Fan wiring harness

Related codes

E034

Your boiler is struggling to clear air from the system before it starts up, which is usually caused by a blockage in the flue pipe or a technical fault with the internal fan.

High Engineer only £120-£350 Shared across the Synergy range

Parts commonly replaced

  • Fan
  • Air Pressure Switch
  • Venturi Tube
  • Flue seals

Related codes

E035

Your boiler is struggling to breathe properly because something is blocking the pipes that carry exhaust gases outside.

High Engineer only £100-280 Shared across the Synergy range

Parts commonly replaced

  • Flue assembly
  • Fan
  • Air pressure switch
  • Venturi tube

Related codes

E036

Your boiler has detected that waste gases cannot properly escape through the flue pipe, causing the system to shut down for safety.

High DIY-safe £100-280 Shared across the Synergy range

What to check first

  1. Check the external flue pipe on the outside of your property for any obvious obstructions like bird nests, leaves, or debris.
  2. Inspect the terminal for any buildup of snow or ice during cold weather.
  3. Reset the boiler once you are sure the external pipe is clear of obstructions.

Parts commonly replaced

  • Flue Fan
  • Air Pressure Switch
  • Flue Gaskets

Related codes

E037

Your boiler is struggling to maintain a stable flame when running at a low power level, which is causing it to shut down for safety.

High Engineer only £100-£280 Shared across the Synergy range

Parts commonly replaced

  • Ionisation Electrode
  • Gas Valve
  • Burner

Related codes

E038

Your boiler is struggling to burn gas correctly when running at full power and has shut down for safety.

High Engineer only £120-£350 Shared across the Synergy range

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • Fan
  • PCB

Related codes

E039

Your boiler has detected an unusual flame signal, which means it cannot safely confirm the burner is working correctly and has shut down as a precaution.

High Engineer only £120-£350 Shared across the Synergy range

Parts commonly replaced

  • Ionisation electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

E040

Your boiler has stopped working because the water pressure is too low and needs to be topped up.

High DIY-safe £0-120 Shared across the Synergy range

What to check first

  1. Locate the metal braided filling loop underneath or near the boiler.
  2. Open the black taps on the filling loop slowly until you hear water entering the system.
  3. Close the taps once the pressure gauge on the boiler reaches between 1 and 1.5 bar.

Parts commonly replaced

  • Filling loop valves
  • Expansion vessel
  • Pressure sensor

Related codes

Showing 21–30 of 52
E041

Your boiler has detected that the water pressure is getting low and needs to be topped up to continue working.

High DIY-safe £0-120 Shared across the Synergy range

What to check first

  1. Locate the filling loop (usually a silver braided hose with small valves) underneath the boiler.
  2. Open the valves slowly until you hear water entering the system.
  3. Watch the pressure gauge and close the valves tightly once it reaches 1.5 bar.
  4. The error should clear automatically; if it has progressed to E040, you may need to press the Reset button.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

E042

Your boiler's internal water pressure sensor is reporting a fault, which has caused the system to shut down to prevent damage.

High DIY-safe £120-£210 Shared across the Synergy range

What to check first

  1. Check the pressure gauge on the front of the boiler; it should be between 1.0 and 1.5 bar.
  2. If the pressure is too low, use the filling loop valves to top up the water level.
  3. Restart the boiler by turning the mode selector switch to 'OFF/RESET' and then back to the desired position.

Parts commonly replaced

  • Water pressure transducer
  • Pressure switch
  • Wiring harness

Related codes

E050

Your boiler has detected a blockage or a fault in the flue system that is preventing exhaust fumes from escaping safely at low power levels.

Emergency Engineer only £150-£450 Shared across the Synergy range

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Flue terminal
  • Main PCB

Related codes

E051

Your boiler has detected a blockage or restriction in the flue pipe that prevents exhaust fumes from escaping safely at high power.

Emergency Engineer only £120-350 Shared across the Synergy range

Parts commonly replaced

  • Fan assembly
  • Venturi tube
  • Air pressure switch
  • Flue seals

Related codes

E052

Your boiler's main control board has detected an internal electronic failure and can no longer operate your heating or hot water safely.

High Engineer only £250-£450 Shared across the Synergy range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

E055

Your boiler's main control computer is unable to talk to the fan, which means the system cannot safely clear exhaust gases and will not start.

High Engineer only £180-450 Shared across the Synergy range

Parts commonly replaced

  • Fan
  • Main PCB (Printed Circuit Board)
  • Wiring Harness

Related codes

E056

Your boiler's internal computer brain is unable to talk to its control board, meaning the system cannot start or function safely.

High Engineer only £250-550 Shared across the Synergy range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring Harness
  • Display Interface

Related codes

E060

Your boiler is having trouble measuring the temperature of your hot water, which means your taps and showers may not get warm.

High Engineer only £90-160 Shared across the Synergy range

Parts commonly replaced

  • DHW NTC Thermistor
  • Connecting wiring harness

Related codes

E065

Your boiler has detected an internal communication error with the main control system, meaning it cannot safely regulate the burner.

High Engineer only £180-450 Shared across the Synergy range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • IMOD expansion Board
  • Wiring harness

Related codes

E070

Your boiler's central heating sensor has stopped communicating correctly, meaning the system doesn't know the temperature of your radiators and has shut down as a precaution.

High Engineer only £90-160 Shared across the Synergy range

Parts commonly replaced

  • Central Heating (CH) NTC thermistor probe
  • Wiring harness connectors

Related codes

Showing 31–40 of 52
E071

Your boiler is shutting down because the water in the central heating circuit has reached an unsafely high temperature.

High DIY-safe £90-180 Shared across the Synergy range

What to check first

  1. Ensure all radiator valves are fully open to allow water to circulate
  2. Check that the boiler pressure is between 1.0 and 1.5 bar on the pressure gauge
  3. If the pressure is low, top it up using the filling loop
  4. Try resetting the boiler using the control dial

Parts commonly replaced

  • CH NTC Temperature Sensor
  • Central Heating Pump
  • Main Heat Exchanger (Descaling)

Related codes

E072

Your boiler has detected that the water temperature entering the system is too different from the temperature returning to it, suggesting the water isn't flowing through your pipes correctly.

High DIY-safe £120-350 Shared across the Synergy range

What to check first

  1. Check that all radiator valves (TRVs) are fully open and not turned to zero
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar on the pressure gauge
  3. Bleed any air out of your radiators and reset the boiler

Parts commonly replaced

  • Circulation Pump
  • Main Heat Exchanger
  • Flow/Return NTC Sensors

Related codes

E075

Your boiler is struggling to open a gas valve properly, which is preventing the burner from lighting or staying on.

High Engineer only £180-350 Shared across the Synergy range

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

E077

Your boiler has detected a problem with the temperature sensor that controls your main heating circuit, preventing it from managing the water temperature correctly.

High Engineer only £90-180 Shared across the Synergy range

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
  • Main PCB

Related codes

E080

Your boiler has stopped working because a sensor that monitors the temperature of the water returning to the unit has developed a fault.

High Engineer only £120-190 Shared across the Synergy range

Parts commonly replaced

  • Return NTC thermistor (temperature probe)
  • Wiring harness
  • Control board

Related codes

E081

Your boiler has shut down because the water returning from your radiators has become too hot, which usually points to a circulation problem.

High DIY-safe £90-250 Shared across the Synergy range

What to check first

  1. Check that all radiator valves (TRVs) are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar on the gauge
  3. Try resetting the boiler using the control dial

Parts commonly replaced

  • Return NTC Thermistor
  • Circulation Pump
  • Main Heat Exchanger (Descaling)

Related codes

E082

Your boiler has detected that the water is not flowing through the system correctly, causing a temperature imbalance between the pipes going out and coming back in.

High DIY-safe £120-£350 Shared across the Synergy range

What to check first

  1. Check that all radiator valves are fully open.
  2. Ensure the boiler pressure is between 1 and 1.5 bar on the pressure gauge.
  3. Reset the boiler using the control knob or button to see if the fault clears.

Parts commonly replaced

  • Circulation Pump
  • Thermistor (NTC Sensor)
  • Main Heat Exchanger (Cleaning/Flushing)

Related codes

E088

Your boiler has detected an internal communication error between its main control boards, meaning the system cannot coordinate its functions correctly.

High Engineer only £180-350 Shared across the Synergy range

Parts commonly replaced

  • Main PCB
  • Display Interface Board
  • Wiring Harness

Related codes

E090

Your boiler has detected a problem with the sensor that monitors exhaust gases, and it has shut down as a safety precaution.

High Engineer only £120-£220 Shared across the Synergy range

Parts commonly replaced

  • Exhaust NTC probe
  • Wiring harness
  • Main PCB

Related codes

E091

Your boiler has detected that dirt or debris is building up inside the main heating unit, which is preventing it from transferring heat effectively.

High Engineer only £150-450 Shared across the Synergy range

Parts commonly replaced

  • Primary heat exchanger
  • Heat exchanger gaskets
  • Central heating filter

Related codes

Showing 41–50 of 52
E092

Your boiler has failed its internal self-checking process and has shut down as a safety precaution.

High Engineer only £120-350 Shared across the Synergy range

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • PCB (Printed Circuit Board)

Related codes

E093

Your boiler has tried and failed to automatically adjust its gas settings too many times and has now locked itself out for safety.

High Engineer only £120-350 Shared across the Synergy range

Parts commonly replaced

  • Gas valve
  • Detection electrode
  • Printed Circuit Board (PCB)

Related codes

E094

Your boiler has detected an issue with how the gas and air are mixing, prompting the system to shut down for safety.

High Engineer only £140-350 Shared across the Synergy range

Parts commonly replaced

  • Lambda sensor
  • Gas valve
  • Electronic control board

Related codes

E095

Your boiler has failed its internal self-check to ensure it is burning gas efficiently and safely.

High Engineer only £100-350 Shared across the Synergy range

Parts commonly replaced

  • Ionisation Electrode
  • Gas Valve
  • PCB

Related codes

E096

Your boiler has detected an issue with the air and gas mixture used for combustion and has shut down for safety.

High Engineer only £180-450 Shared across the Synergy range

Parts commonly replaced

  • Lambda Sensor
  • Gas Valve
  • Electrode Set
  • PCB

Related codes

E097

Your boiler has failed an internal safety check during startup and has stopped running for your protection.

High Engineer only £180-350 Shared across the Synergy range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E098

Your boiler's automatic gas control system has failed to calibrate properly, meaning it cannot safely regulate the fuel it needs to stay alight.

High Engineer only £180-450 Shared across the Synergy range

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Spark Electrode

Related codes

E099

Your boiler has been manually reset too many times in a short period and has locked itself as a safety precaution.

High DIY-safe £0-120 Shared across the Synergy range

What to check first

  1. Turn the boiler power off at the fused spur switch (the wall switch).
  2. Wait for at least 30 seconds.
  3. Turn the power back on to clear the software lockout.

Parts commonly replaced

  • No parts usually required
  • Printed Circuit Board (PCB)

Related codes

FIL

Your boiler has detected that the water pressure in the heating system is too low to operate safely and needs to be topped up.

High DIY-safe £0-120 Shared across the Synergy range

What to check first

  1. Locate the filling loop (the flexible silver hose) underneath or near your boiler.
  2. Slowly open the small valve handles until you hear water entering the system.
  3. Watch the pressure gauge and close the valves tightly once the needle reaches 1.5 bar.

Parts commonly replaced

  • External Filling Loop
  • Pressure Sensor
  • Expansion Vessel

Related codes

FWER

Your boiler's internal computer parts are having trouble communicating because their software versions do not match.

High Engineer only £180-350 Shared across the Synergy range

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Display Interface Board

Related codes

Showing 51–52 of 52
OBCD

Your boiler's internal computer system has detected a failure with its built-in clock, which may prevent your heating schedules from working correctly.

Medium DIY-safe £180-350 Shared across the Synergy range

What to check first

  1. Turn the boiler power switch off at the wall socket
  2. Wait for 60 seconds
  3. Turn the power back on to see if the internal clock resets itself

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Control Interface

Related codes

SFS

Your boiler is not broken, it is simply reminding you that a routine service is due to ensure everything is running safely and efficiently.

Low Engineer only £80-£120 Shared across the Synergy range

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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