High
1x on Vokera Syntesi 25

Your boiler is unable to light the gas or cannot tell that the flame is lit, so it has shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Fault codes 1x appear when the burner has failed to ignite or the flame supervisione system has failed to detect a flame.

From this model's manual
Verified against the Vokera Linea He installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler tries to start but fails to create or maintain a steady flame. It is usually caused by a lack of gas reaching the burner, a worn-out spark plug that cannot ignite the fuel, or a dirty sensor that fails to 'see' the flame even when it is lit. In some cases, a fault with the main control board means the boiler doesn't send the signal to start the ignition process at all.

This fault is more common during the first cold snap of winter, as gas valves can occasionally stick after being inactive during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like 1x: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful