High Lockout
AL10 on Vokera Syntesi 25

Your boiler has tried to start up but cannot light the gas to produce heat or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition failure

What causes this fault?

This fault occurs when the boiler has tried to ignite several times but cannot establish a stable flame to start the heating process. The most common reasons are a lack of gas reaching the burner, worn-out spark electrodes that can no longer create a light, or a faulty sensor that fails to 'see' the flame once it has started.

This fault can be more common during extreme cold spells if the external gas regulator freezes or if moisture in the gas line restricts flow.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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