High Lockout
03 on Vokera Syntesi 29

Your boiler has stopped working because the pipe that lets exhaust gases out is blocked or the internal sensor that checks for airflow is clogged with dirt.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Debris in flue system, Debris in flue venturi. Boiler or flue system has developed a fault.

What causes this fault?

This fault occurs when the boiler's safety sensors detect that harmful exhaust gases are not being cleared from the system correctly. The most common cause is a buildup of dust or debris inside the small tubes that monitor airflow, or a mechanical failure in the fan that pushes the gases outside.

This fault often occurs during periods of high wind, which can create back-pressure in the flue and trigger the sensitive air pressure switch.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful