High Lockout
AL20 on Vokera Syntesi 29

Your boiler has shut down because its internal temperature has reached a dangerously high level, triggering a safety switch to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Limit thermostat fault

What causes this fault?

This fault occurs when the water inside the boiler gets too hot, causing a safety sensor to trip and shut the system down to prevent internal damage. The most common reasons are a lack of water flow due to a failing pump, a blockage in the heat exchanger, or a buildup of air within the pipes.

This issue is more common during the first few cold days of autumn when a pump that has been idle all summer suddenly seizes up upon being restarted.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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