High Lockout
AL21 on Vokera Syntesi 29

Your boiler has shut down because a temperature sensor on the burner has detected an issue or has failed.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner thermostat fault

What causes this fault?

This fault occurs when a safety sensor detects that the burner area has become too hot, or if the sensor itself has developed an electrical fault. It is usually caused by a lack of water flow through the heat exchanger or a buildup of debris that prevents heat from being transferred away quickly enough. To prevent damage to internal components, the boiler automatically shuts down for safety.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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