High Lockout
AL73 on Vokera Syntesi 29

Your boiler has stopped working because it cannot correctly measure the temperature of the water coming back from your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return sensor fault

What causes this fault?

This fault occurs when the boiler's control board loses communication with the sensor that monitors water returning from your heating system. The most common reason is that the internal sensor has developed a chemical failure or electrical short, preventing the boiler from knowing if it is safe to continue firing. In some cases, it can also be caused by loose or damaged wiring connecting that sensor to the main computer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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