What does the Vokera AL10 fault code mean?

Your boiler has failed to light because either the gas didn't ignite or a sensor has detected that the condensate drainage pipe is blocked.

How much does it cost to fix Vokera error code AL10?

Typical repair cost for the Vokera AL10 fault is £80-250 including labour.

Can I fix Vokera fault code AL10 myself?

Check if your gas supply is active (e.g. check other gas appliances or your prepayment meter balance).

Vokera AL10 Fault Code: What It Means & How to Fix It

Technical description

Ignition failure (the spark/sensing electrode does not sense ignition after 5 attempts then go to lockout)

What causes this fault?

This fault occurs when the boiler attempts to start but cannot safely confirm a flame is present. The most common reasons are that the gas supply isn't reaching the burner, the ignition electrodes are worn out, or the internal drainage pipe is backed up with water, which triggers a safety sensor to prevent an overflow.

This fault is significantly more common during freezing winter temperatures, as the external condensate pipe can freeze, causing a blockage that prevents the boiler from firing.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer

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Your boiler has failed to light because either the gas didn't ignite or a sensor has detected that the condensate drainage pipe is blocked.

Technical description

What causes this fault?

Engineer required

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