High Lockout
AL73 on Vokera Unica 24HE

Your boiler has detected a problem with the sensor that monitors the temperature of the water returning to the unit, which is preventing it from running safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return thermistor fault

What causes this fault?

This fault occurs when the boiler's internal computer receives an incorrect or missing signal from the sensor that monitors water temperature coming back from your radiators. The most common reason is that the sensor itself has worn out or developed a spiritual electrical fault, though it can also be triggered by loose or damaged wiring between the sensor and the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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