High Lockout
AL79 on Vokera Unica 24HE

Your boiler has shut down because it detected that the water inside has become dangerously hot or overheated.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow temperature too high, or

What causes this fault?

This fault occurs when the water leaving the boiler exceeds its safe temperature limit, causing the system to shut down for safety. The most common reasons are a pump failure that stops water from moving through the unit or a buildup of sludge and limescale that blocks the internal heat exchanger.

This fault is more common when the heating is first switched on in autumn, as circulation pumps can seize up after being inactive over the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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