Medium Lockout
rE28 on Warmhaus Enerwa / Priwa

Your boiler has been reset too many times in a short period and has temporarily locked itself to prevent damage.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Maximum locking number reached – boiler has reached the maximum reset number (5 times in an hour) – attempt 1 reset each hour thereafter.

What causes this fault?

This fault occurs when the boiler has been manually reset five times within a single hour, causing the system to temporarily lock you out for safety. It usually stems from an underlying ignition or flame issue that keeps causing the boiler to fail, leading the user to keep pressing the reset button. The root cause is typically a worn-out ignition part or a fault with the gas supply that prevents the boiler from staying lit.

DIY fix possible

Wait for 60 minutes without touching the boiler to allow the internal timer to clear.Check that your gas pre-pay meter (if applicable) has credit.Ensure any external gas valves are open and that other gas appliances are working.After the hour has passed, perform one single reset to see if the boiler fires up.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful