High Lockout
rE41 on Warmhaus Enerwa / Priwa

Your boiler is attempting to light but cannot maintain a flame, meaning it has safely shut down to prevent issues.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame loss after 6 successive ignitions – gas supply line valve being open.

What causes this fault?

This fault occurs when the boiler successfully lights but the internal sensors fail to detect a steady flame, causing the system to shut down for safety. The most common reasons are a buildup of carbon on the sensing probes, a blockage in the flue, or an unstable gas supply that prevents the burner from staying lit.

This fault is more common during the first cold snap of winter, as increased demand can highlight underlying issues with the gas valve or moisture buildup in the sensing electrodes.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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