High
lock-out on Worcester Bosch 24i/28i Junior

Your boiler has stopped working because it cannot detect a flame, so it has purposefully shut down to prevent gas from building up inside your home.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The burner will go out but, after a short pause, the appliance will make 5 attempts to restart sparking for 5 seconds and then 'lock-out'. This occurs if the gas service cock is turned off or if the boiler fails to light after a maximum of 5 attempts.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful