High Lockout
Flashing light on Worcester Bosch Greenstar 15sbi

Your boiler has failed to light the gas or cannot stay lit, meaning your heating and hot water have stopped working.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame failure

What causes this fault?

This fault occurs when the boiler's control board fails to detect a flame after several attempts to fire up. The most common reasons are a lack of gas reaching the burner, dirty internal probes that can no longer 'see' the flame, or a faulty ignition lead that isn't providing the spark needed to start the combustion process.

This fault often appears during the first cold snap of autumn when a boiler that has been idle all summer is suddenly forced to work at high capacity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful