High
lock-out on Worcester Bosch Greenstar 15sbi

Your boiler has failed to ignite after several attempts and has switched itself off for safety reasons, meaning it cannot currently provide heat or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The burner will go out but, after a short pause, the appliance will make 5 attempts to restart sparking for 5 seconds and then 'lock-out'. This occurs if the gas service cock is turned off or if the boiler fails to light after a maximum of 5 attempts.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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