High Lockout
Lockout light constantly on on Worcester Bosch Greenstar 15sbi

Your boiler has switched itself off to prevent damage after detecting that it is getting too hot inside the unit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat thermostat trip. Possible causes: system not pressurised, air in system, bypass not fitted/adjusted, pump failure, or sensor/thermistor fault.

What causes this fault?

This fault occurs when the water inside the boiler reaches an unsafe temperature, triggering a safety switch to shut the system down. The most common reasons are a lack of water pressure, a failing pump that isn't moving heat away from the boiler quickly enough, or trapped air pockets causing the unit to spike in temperature.

This issue often appears when the heating is first turned on in autumn, as circulation pumps can seize up after being idle throughout the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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