High Lockout
OTHER FAULTS on Worcester Bosch Greenstar 15sbi

Your boiler has detected that the water inside is reaching temperatures that are either too high or too low for safe operation, causing the system to shut down.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

FAULT POINT F. Primary water too hot (over 85°C) or too low (less than 75°C). Possible causes: thermistor/heat paste fault, low gas pressure, blocked flue/heat exchanger/burner, or gas valve sticking.

What causes this fault?

This fault occurs when the internal sensors detect that the water temperature has strayed outside of its safe operating window, usually due to a lack of circulation or incorrect heat levels. The most common reason is a failing temperature sensor (thermistor) providing inaccurate readings, or a blockage within the heat exchanger that prevents heat from transferring correctly. In some cases, a fault with the gas valve or the main control board can cause the burner to stay on too long, leading to overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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