High Lockout
Steady light on Worcester Bosch Greenstar 15sbi

Your boiler has switched itself off because it has become too hot to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat

What causes this fault?

This fault occurs when the water inside the heat exchanger reaches a dangerously high temperature, triggering a safety shut-off to prevent damage. The most common reasons include a failing pump that isn't moving water away fast enough, or a buildup of debris and sludge that is restricting the flow through the system.

This issue is more frequent during the first cold spell of autumn when the heating is turned on after a long summer break, as internal parts like the pump can seize from lack of use.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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