High Lockout
Burner Lockdown on Worcester Bosch 24CDi BF

Your boiler has stopped working because it cannot light the gas needed to create heat, often due to an ignition or sensor failure.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No flame seen through spy glass, no spark across electrodes, or flame sensor/wiring fault.

What causes this fault?

This fault occurs when the boiler attempts to ignite but fails to detect a steady flame after several tries. The most common reasons are worn-out ignition sparks that can no longer light the gas or a layer of carbon buildup on the sensor that prevents the boiler from 'seeing' the flame even if it is actually lit.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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