High
Lock-out on Worcester Bosch Greenstar 25Si

Your boiler is failing to light the flame, which means it has safely shut itself down to prevent a gas leak.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The burner will go out but sparking from the electrode will continue for 10 seconds when the appliance will 'lock-out'. Usually caused by gas supply failure or ignition failure.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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