High Lockout
Over temperature on Worcester Bosch Greenstar 25Si

Your boiler has reached an unsafe temperature and has automatically shut down to prevent damage and ensure your safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Primary temperature 94°C (until 84°C) - shut down burner. Water over 89°C - shut-down. Gas valve OFF.

What causes this fault?

This fault occurs when water inside the boiler cannot flow away quickly enough, causing it to rapidly overheat and trigger a safety shutdown. The most common reasons are a seized internal pump that isn't pushing water around the system, or a blockage such as trapped air or a build-up of sludge. In some cases, a faulty sensor may simply be misreading the temperature even if the water itself is fine.

This issue often appears when the heating is first turned on after summer, as the pump can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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