Technical description
Flame detected after gas shut off – the gas valve needs checking – hire a Gas Safe installer.
What causes this fault?
This fault occurs when the boiler's internal sensors continue to detect a flame even though the system has commanded the gas supply to stop. The most common reason is a gas valve that hasn't closed fully or a faulty sensor sending an incorrect signal to the main control board.
Engineer required
This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
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