High Lockout
EA227 on Worcester Bosch GB162

Your boiler is failing to detect a flame after it starts up, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

An insufficient ionisation current was measured following ignition of the burner

What causes this fault?

This fault occurs when the boiler's internal sensor fails to detect a steady flame after the burner has successfully lit. This is often caused by a dirty or worn-out sensor probe, a blockage in the drainage system that causes water to 'choke' the flame, or an incorrect ratio of gas and air reaching the burner.

This issue is more frequent in very cold weather, as the condensate drainage pipe can freeze, causing water to back up into the boiler and extinguish the flame.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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