High Lockout
EA269 on Worcester Bosch GB162

Your boiler is trying to light itself for too long without successfully sensing a flame, so it has shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The ignition device has been activated for too long

What causes this fault?

This fault occurs when the boiler attempts to start up but cannot confirm that a stable flame has been established within the required safety timeframe. It is usually caused by worn-out spark electrodes that can no longer ignite the gas or a dirty sensor that fails to detect the heat once the burner is lit. Occasionally, an issue with the gas supply or a faulty internal valve prevents the fuel from reaching the burner correctly.

This fault is frequently seen during the first cold snap of autumn when a boiler that has been idle all summer is suddenly forced to work at high capacity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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