High
E9 221 on Worcester Bosch Greenstar 12i System

Your boiler has detected that a critical safety sensor is disconnected or faulty, so it has safely shut itself down to prevent overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Safety sensor open circuit - Maximum temperature sensor on the main heat exchanger has not been recognised.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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