Emergency
Flue overheat on Worcester Bosch Greenstar 12i System

Your boiler has shut down because it detected that the exhaust gases leaving the system have reached a dangerously high temperature.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Fault indication / Lockout reset button

From this model's manual
Verified against the Worcester Bosch Greenstar 12i System installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal sensors detect that the exhaust gases are getting far too hot, which can damage the boiler's internal components. The most common reason is a build-up of debris or limescale inside the main heat exchanger, which prevents heat from being transferred to your water and instead sends it out through the flue. It can also be caused by a physical blockage in the flue pipe or a failure of the safety thermostat itself.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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