Worcester Bosch Greenstar 21i System ErP Fault codes & diagnostics

13 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural GasLPG 2015-present
GC Numbers 41-406-2941-406-30
Download the Worcester Bosch Greenstar 21i System ErP manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
5 High 2 Medium 6 Low

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
41-406-29 Greenstar 21i System ErP 2015–present
41-406-30 Greenstar 21i System ErP LPG 2015–present

Appliance names and production years are taken from the UK Product Characteristics Database (the SAP/SEDBUK register). Where a GC number is also printed in this model's own manufacturer manual, both sources were checked to agree.

All 13 documented codes

Tap any card for details

235

Your boiler's internal computer is reporting that a piece of hardware is using software that doesn't match the rest of the unit, preventing it from functioning.

High Engineer only £150-300

Parts commonly replaced

  • HCM (Heatronic Control Module)
328

Your boiler's computer is struggling to get a steady power supply from your home's electricity, causing it to stop work to protect its internal parts.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
356

Your boiler is struggling because the electricity supply feeding it is weak, uneven, or cutting out momentarily.

Medium Engineer only £100-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Power cable/fused spur

Related codes

360

Your boiler's main electronic brain has lost its configuration or cannot read its own memory properly, so it has shut down for safety.

High Engineer only £150-300

Parts commonly replaced

  • PCB
  • Heat Circuit Module (HCM)

Related codes

363

Your boiler is struggling to detect that the flame is lit, so it has safely shut itself down to prevent wasting gas.

High Engineer only £150-250

Parts commonly replaced

  • Ignition electrode
  • Ionisation probe
  • PCB

Related codes

H--

Your boiler is simply indicating that there are currently no routine service reminders or maintenance messages to display.

Low DIY-safe

What to check first

  1. No action is required as this is a normal status message rather than an actual fault.
H03

Your boiler is simply reminding you that it is time for its annual safety service to ensure it continues running efficiently and safely.

Low Engineer only £90-140
H08

Your boiler has reached its programmed service interval and is kindly reminding you that it is time for a routine professional safety check.

Low Engineer only £90-130
H09

Your boiler has lost its electrical connection to the water pump, meaning it cannot circulate heat around your home.

High Engineer only £150-£300

Parts commonly replaced

  • Pump cable harness
  • Printed Circuit Board (PCB)
  • Central heating pump

Related codes

H12

Your boiler is having trouble reading the temperature of your hot water cylinder, which means it may temporarily stop heating your water properly.

Medium Engineer only £90-180

Parts commonly replaced

  • Cylinder temperature sensor
  • NTC thermistor

Related codes

H13

Your boiler is simply reminding you that its scheduled service interval has passed or it needs its service indicator reset.

Low Engineer only £80-120
H29

Your boiler has lost communication with the weather sensor outside your home, meaning it cannot automatically adjust its temperature based on outdoor conditions.

Low Engineer only £100-200

Parts commonly replaced

  • Outdoor weather sensor
  • Wiring harness

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