High
E2 on Worcester Bosch Greenstar 30HE

Your boiler has detected a faulty internal temperature sensor, which means it cannot accurately measure how hot the water is and has stopped running for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

CH flow NTC sensor defective.

From this model's manual
Verified against the Worcester Bosch Greenstar 30he installation & service manual, page 45.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the sensor responsible for monitoring the temperature of the water leaving your boiler fails or sends an incorrect signal. The most common reason is the electrical component inside the sensor wearing out over time, though it can also be caused by corroded wiring connections or a build-up of heat that has damaged the sensor’s sensitivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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