Medium
1-C2 on Worcester Bosch Greenstar 8000 Style System

Your boiler's internal pump is running at an incorrect speed, which could lead to your heating or hot water not working effectively.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Pump modulation: Actual heating pump modulation.

From this model's manual
Verified against the Worcester Bosch Greenstar 8000 Life Style installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control system detects that the internal pump is spinning at a different speed than required. The most common reasons are a buildup of debris or 'sludge' inside the pump that physically slows it down, or a communication failure between the pump and the main circuit board.

This issue often surfaces in autumn when the heating is turned back on after summer, as internal components can seize or become sluggish during long periods of inactivity.

DIY fix possible

Turn the boiler off at the fused spur switch for 30 seconds and turn it back on to reset the electronics.Check that all radiator valves are fully open to ensure water can flow freely.Listen for any unusual grinding or humming noises coming from the boiler casing.

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A cover plan would handle faults like 1-C2: no call-out fees, no surprise bills.

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