Low
1037 on Worcester Bosch Greenstar 8000 Style System

Your boiler has lost contact with its outdoor thermometer, so it is running at a pre-set steady temperature to keep your home warm while it ignores external weather changes.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

Outside temp. sensor faulty - heating back-up operation active

From this model's manual
Verified against the Worcester Bosch Greenstar 8000 Life Style installation & service manual, page 78.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board can no longer detect a signal from the sensor located on the outside of your home. The most common reasons are that the external sensor has developed an electrical fault due to moisture ingress, or the thin wiring connecting it to the boiler has become damaged or disconnected.

This fault often comes to light during autumn or winter when the boiler first attempts to use weather data to adjust your heating for the colder weather.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

Monthly cover means no unexpected bills when your boiler breaks down.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful