High Lockout
1-C1 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler has detected that the flame has gone out or isn't burning correctly during operation, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ionisation current

What causes this fault?

This fault occurs when the boiler's internal sensor can no longer detect a steady flame while the burner is active, leading the system to shut down for safety. The most common reasons are a worn-out sensing probe that can't 'see' the fire, a blockage in the gas supply, or an incorrect mixture of gas and air preventing a stable burn.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful