High Lockout
227 V on Worcester Bosch Greenstar 8000 Life/Style

Your boiler is failing to light the flame properly, meaning you will not have any heating or hot water until the issue is resolved.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No flame signal after ignition burner control unit could need replacing

What causes this fault?

This fault occurs when the boiler's internal computer tries to start a fire but cannot detect a stable flame. The most common reasons are a lack of gas reaching the burner, dirty sensors failing to 'see' the flame, or a fault within the electronic control board that manages the ignition process.

This fault can be more frequent during the first cold snap of winter, as gas valves may stick after long periods of inactivity or external gas regulators may be affected by freezing temperatures.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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