High Lockout
228 V on Worcester Bosch Greenstar 8000 Life/Style

Your boiler thinks it can see a flame even though it hasn't started the ignition process yet, which prevents it from running for safety reasons.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame signal without flame present – air/gas ratio control valve may need replacing as might the ionisation cable

What causes this fault?

This fault occurs when the boiler's internal sensor detects an electrical signal signifying a flame at a time when the burner should be off. The most common reason is a faulty detection electrode sending a false signal or a gas valve that is leaking slightly, allowing a small amount of fuel to stay lit. Because the boiler cannot safely confirm the fire is out, it shuts down to prevent any risk of overheating or gas build-up.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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