High Lockout
2928 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler's internal computer has encountered a software or hardware error that is preventing it from running properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Internal fault

What causes this fault?

This fault occurs when the boiler's central control system suffers a communication breakdown between its internal electronic components. It is typically caused by a critical failure within the main circuit board or the digital display unit, meaning the boiler can no longer safely manage the heating process. In some cases, a sudden power surge or moisture ingress can damage these sensitive parts, leading to a complete system freeze.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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