High Lockout
2965 B on Worcester Bosch Greenstar 8000 Life/Style

Your boiler has shut down because the water inside is getting much hotter than it should be, which is often caused by a blockage or a pump failure preventing the heat from moving away.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow temperature too high

What causes this fault?

This fault happens when the water leaving the boiler heats up too quickly or exceeds safe limits, causing the system to shut down for safety. It is usually caused by a pump failure or a blockage within the pipes that prevents hot water from circulating away from the boiler's heat exchanger. In many cases, it is the result of 'sludge' or debris building up over time and restricting the flow of water.

This fault is most common during the first cold spell of autumn when the heating is turned back on after being idle all summer, which can cause internal pump parts to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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