High Lockout
2969 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler's automatic filling system has topped up the water pressure too many times in a short period, suggesting there may be a leak in your heating system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Maximum number of refills reached

What causes this fault?

This fault occurs when the boiler's Intelligent Filling System detects that it is adding water too frequently to maintain pressure. It suggests that water is escaping from your central heating system, usually through a pipe leak or a faulty component like the expansion vessel. To prevent potential flooding or damage, the boiler stops refilling automatically and shuts down.

This fault often appears in autumn when the heating is first turned on after summer, as the change in temperature and pressure can expose small leaks or weakened seals.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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