High Lockout
Fault 11 / 131 on Worcester Bosch Greenstar CDi Compact

Your boiler has detected a new internal electronic component or communication device and requires a manual reset to confirm and sync the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

System configuration: new BUS device. New ISM detected.

What causes this fault?

This fault occurs when the boiler's main control board detects a new electronic component or external wireless device trying to communicate with it. It acts as a security handshake, triggered because the system needs manual permission to integrate the new hardware and ensure it is compatible. The most common reason is that a new smart thermostat or internal wireless module has just been installed or replaced.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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