Emergency
FA on Worcester Bosch Greenstar Ri

Your boiler thinks a flame is still present even though the gas should have been turned off, which is a safety concern that prevents it from running.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Flame detected after gas shut off.

From this model's manual
Verified against the Worcester Bosch Greenstar Ri installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensor continues to detect a flame even after the system has commanded the gas supply to close. The most common reason is a gas valve that is physically stuck open or leaking, though it can also be caused by a sensing electrode or control board incorrectly reporting fire when none exists.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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